Client Satisfaction Survey

Thank you for visiting our office. Please rate the service you received. No staff account is required. Your responses follow the same CSM questionnaire and reporting structure used by our staff. Submission is available only when the public survey is officially activated.

Transaction date (Philippine time)Office that served you *Service availed *Client typeSex (optional)Age (optional)Region (optional)Unit as recorded (optional)

Citizen's Charter (CC1–CC3)

Please answer the Citizen's Charter questions using the same choices as the staff CSM questionnaire.

CC1 • Awareness of CC

CC2 • Visibility

CC3 • Helpfulness

Service Quality Dimensions (SQD0–SQD8)

5 = Strongly Agree, 4 = Agree, 3 = Neutral, 2 = Disagree, 1 = Strongly Disagree, 0 = Not Applicable.

SQD0 — I am satisfied with the service that I availed. SQD1 — I spent a reasonable amount of time for my transaction. SQD2 — The office followed the transaction requirements and steps based on the information provided. SQD3 — The steps (including payment) needed to do my transaction were easy and simple. SQD4 — I easily found information about my transaction from the office or its website. SQD5 — I paid a reasonable amount of fees for my transaction. SQD6 — I feel the office was fair to everyone (walang palakasan). SQD7 — I was treated courteously by staff; staff was helpful when asked. SQD8 — I got what I needed from the office or a sufficient explanation if denied.Comments or suggestions (optional)I understand that my answers will be used for service quality monitoring and reporting. Please avoid entering sensitive personal information in comments.

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